Customer Care Executive

SK Soft Solutions Inc.

Job Context

We are looking for Customer Care Executive in SK Soft Solutions Inc.

Job Responsibilities

  • The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
  • The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
  • Receive & make calls to the customers.
  • Capable of handling customer queries/complaints instantly.
  • Capable of handling Inbound/outbound calls.
  • Excellent negotiation skill and sound knowledge in IT marketing.
  • Make an appointment as per customer requirement.
  • Follow-up existing customers from time to time.
  • Collect customer`s feedback.
  • Strong interpersonal and communication skills.
  • Ensure customer satisfaction.
  • Positive attitude and self motivation.
  • Maintaining clients records and follow up system with Microsoft excel.

Employment Status

Full time

Workplace

Work at office

Educational Requirements

  • Bachelor degree in any discipline.

Experience Requirements

  • At least 1 year
  • The applicants should have experience in the following business area(s): Software Company, Call Center
  • Freshers are encouraged to apply.

Additional Requirements

  • Age at least 22 years.
  • Proficiency in both Bangla and English languages is required.

Job Location

Mohakhali DOHS, Dhaka-1206

Gender

Only Male

Salary

Negotiable

Compensation & Other Benefits

As per policy